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FAQ fermer

  • General

  • Are transactions on leKino secure?

    The simple answer is – Yes! All payments made on leKino are completely secure. leKino works with Ingenico Payment Services (Ogone) and Paypal to process your purchase. Find out more at http://payment-services.ingenico.com and http://www.paypal.com

  • Can I stream a film or do I have to download it in full?

    It's your choice! leKino supports streaming and download on PCs (Windows 7 or higher), Macs (Mac OSX 10.7 or higher), iOS (7.0 or higher -- with our app only) and Android (4.3 or higher - with our app only) devices. If your connection is slow, we recommend downloading your film before watching it. We do not support Smart TVs, games consoles or other operating systems at this time. You can however connect your computer to your TV using an AV cable (e.g. HDMI). Please refer to your Computer and TV User's manuals.

  • Can I stop a film and continue later from the same point I left off?

    Yes you can! You can stop a film and continue later at the same point on the same device. However, if you were not connected to the internet while watching, this feature will not be available.

  • What are the technical requirements to watch a film?

    To access the Service, users must either use a PC with Windows 7, a Mac with OSX 10.5, a tablet or a smartphone with iOS 7.0 or Android 4.3, or any later version of the operating systems.

    It is not possible to stream our DRM-protected content or to install the leKino player on computers running on a Linux operating system.

    Browsing leKino requires a recent browser compatible with modern Internet standards (HTML5 / CSS3). The website is specifically compatible with the following browsers:

    • Internet Explorer 10 (PC)
    • Firefox 28 (PC or Mac)
    • Chrome 35 (PC or Mac)
    • Safari 6 (Mac)

    Compatibility with later versions of these browsers will also be guaranteed.

    Streaming films on a PC or a Mac is only possible if install the Flash plug-in. If you have not done so yet, you can download it here.

    Downloading and watching films on a PC or a Mac is only possible through the leKino player. If you have not done so yet, you can download it here.

    To watch films on iOS and Android tablets and smartphones, you will need to download the free leKino app on the Apple Store or Google Play respectively.

  • On what devices can I watch my film?

    leKino supports streaming and download on PCs (Windows 7 or higher), Macs (Mac OSX 10.7 or higher) and iOS (7.0 or higher -- with App only) and Android (4.3 or higher - with App only) devices. If your connection is slow, we recommend downloading your film before watching it. We do not support Smart TVs, games consoles or other operating systems at this time.

  • Can I watch my film on multiple devices?

    Yes you can. You can view your film on up to 5 devices.

  • Film rentals

  • How long will my rented film be available?

    Once rented, your film will be available in your account for 30 days. Once you press play, the rental period begins and you have 48 hours to watch the film as many times as you like. You can pause your film and come back to it at a time that suits or if you really enjoyed it – just watch it all over again from the beginning.

  • Film Purchases (Download to Own)

  • When I purchase a film, how long do I have to watch it?

    When you purchase a film to own (if the option is available), it’s yours to keep forever! If you lose the video file, you can simply download it again from your account as long as the film is still on offer on leKino.

  • Watching a film by streaming

  • How do I stream a film

    Viewing a film by streaming on PC or Mac requires the Adobe Flash Player. If you do not already have it installed, you can download the player here

  • Payment Options

  • How can I pay for my film?

    leKino offers different payment methods:

    • You can pay by credit or debit card through Ingenico or Paypal
      If you have a promotional code, you can enter it at the point of payment. The promotional discount will be applied and the new amount will be recalculated automatically.
    • A leKinoPass allows you to purchase credit for your account. When you purchase credit in advance, you can use this credit to either rent or purchase films. On occasion, Pass holders will have access to special offers purely reserved to them.
      leKino offers 4 different Pass options (30 CHF, 50 CHF, 100 CHF and 200 CHF).